Eoc week2: Zippy Airline Catering

1.Are the changes made by the hospitality company significant redesign of the work done? Why or why not?

Job analysis will determined what will be done in a job.This plays important role in Salys case because she is the one that will have to make important changes. The changes that were made by the new company defiantly were a great idea for a large company that is expecting to cater and provide service for a bigger number of customers. The production –line approach of preparing meals, will speed up the process and in the end serve more customers and hopefully the sales will go up. Sale are never consistent a successful business. Instead, sales in hospitality are characterized of series of peaks and valleys.

Managing Hospitality Human Resources Robert H.Woods p.81”Job analysis-Processes of determining the tasks, behaviors, and characteristics essential to a job."

2.What do you think will happen as result of this redesign?

Job design determined how the job will get done .In this situation the company redesign will define the combination of tasks and responsibilities associated with the job.As results of redesign I believe the company should be a success. That all depends on how careful and detail managers will executed all the resources.

Managing Hospitality Human Resources Robert H.Woods p.81”Job enrichment-Process of improving a job by adding responsibilities that required different skills. Sometimes called vertical job expansion.”

3.What steps would you have taken before initiating substantial changes in the way work is done at Zippy Airline Catering?

Before initiating substantial changes in the way the work is done at Zippy Airline Catering, I would definitely research the market and try to find out if expanding the company is what customer’s desire. In some cases consumers preferred a small businesses with a lot of individual attention. That’s where hospitality managers often use the forecasting methods.

Managing Hospitality Human Resources Robert H.Woods p.81”Seasonality –Many hospitality organizations are subject to variations in business depending on the season. Seasonality must be taken in to consideration when forecasting anticipated business volume.”