Eoc week6 : Steps in job training instruction .

Step1The “Consolidadet”company didn’t fallow any or very few steps in job instruction training. The new secretary look like she was very nervous about her new job, because of that she was clumsy on the first day at work. She went thru a very brief orientation with another secretary, which was very unprofessional and contain very little valuable information.

Managing Hospitality Human Resources Robert H.Woods p.187

• “Organizations must provide training to new employees to transform their high potential into high performance. In the hospitality industry, services and quality determine the success or failure of a property”

Managing Hospitality Human Resources Robert H.Woods p.188

• "Most experts agree that training should be viewed s continuous cycle rather than a single event .Training cycle begin with a need assessment ,or identification of a problem.This problem usually begin results from discrepancy's between a desired outcome and what really happens".

Managing Hospitality Human Resources Robert H.Woods p.191

• "An individual analysis identifies the strength and weaknesses of the employee performing the job.The purpose of individual analysis is to specifically determine which employees required what type of training.Sometimes ,training programs are design for the entire department.
• Step2.Present the tasks or skill.

• The new employee was never shown and present the new tasks. From the very beginning she was confused about her specific responsibilities and even have a very difficult time operating the copy machine which almost result in her getting physically hurt.

  Step3.Try out the performance.

  This step of the instructions was very helpful for the new secretary, since the stuff of the "Consolidated" company was overwhelmingly friendly and the new boss was correcting every error she made.” Consolidated " company did’t spend any money to perform correctly the steps in job instruction training.

  Step4.Fallow up.

  In the final step in the job instruction training of the new secretary position, there was never a fallow up. The secretary was left alone and performed on her own. Hardarly anyone check on her. Assistance with anything was not reducing gradually, but rather very immediately. Overall the steps in job instruction training at the "Consolidated” was very old fashion and not very productive